Dell Latitude D610 Laptop
Technical issue not resolved even after 4 months

Had approached the Dell support team for technical issues with my Lattitude D610 laptop in mid march. Got quotation end of March, engineer visited first week of April and advised that the support team would forward me a quotation for a new mother board (As advised by the engineer) in a day or two. After much following up and repeated calls, was first told that the motherboard would cost around Rs.10000/- and finally when I did get a response on 24th July, I was told that they Dell cannot sell parts for my laptop and I would have to go in for a warranty extension that would cost me 22282/- for a year and they would replace the required parts under that. Being at the receiving end I agreed since I was disgusted by the service and just wanted to get it finished. The payment was made the same day using my credit card and it also got debited the next day to my account. The Dell person had informed that he would get back to me in a couple of hours on the 24th July itself, but as usual it is the 30th of July and I have not heard from Dell and all my calls are met with an answer that I need to get in touch with the same person who took down my payment details. To top all of this now, the person has not answered my e-mails and he has not bothered to get back to me at all. His extn is always picked up by a different people who tell me that he will call back but I am still waiting.

As much as I liked the product, I would strongly advise people (Individuals) to stay away from buying a Dell product.

Company: Dell Latitude D610 Laptop
Country: India

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