DEll studio 1535
Hardware and batterry problem
- 08-09-2009
- 38
Espected sir
I am a student in IIT ROORKEE, i have purchased dell studio 1535 laptop which has service tag no 6B2C2BS, on date 22/09 by direct payment.
it was initially running very good and the performance was SATISFACTORY but from last 5-6 months i am continuously facing serious problems related to battery and optical drive. My optical drive has been changed thrice just in duration of 5 month and again it got out of order today at the time of this complain. The parts provided by dell at the end of the warranty are just for formality they are really not so durable as they says.
the second problem is of battery, when i purchased the laptop i was getting a battery backup of around 2-3 hrs but from past 2 months it just fall down to 30 min. only, i called the person from whom i purchased the laptop regarding the problem in starting of July named SARATCHANDRA GODAVAR from my air tell no.9760820102, then he called me back from his office no.08025106346 and transferred my call to technical support there they misguided me that i have to just update my bios from A-05 to A-06 and i'll get good battery backup, i have done that but after that i felt that the backup was same.
Then again i called dell technical support on 6-08 then the told me that my laptop is more then 300 days old and we provide warranty for battery only 300 days, then i told them that i have already reported the problem in duration of the 300 days warranty but they refused to accept and told me that my last call log they received in may regarding optical drive issue.
sir there is no transparency in the service and they cheated me as i just follow there advise.
i need justice sir please consider my problem as the because of the laptop my studies are affected seriously, i am not able to complete the work provided by professors and it turned in the penalty of marks, because of this my good student image is spoiling.
thanks and regards
DEEPAK SWAMI
F-114 AZAD BHAWAN
IIT ROORKEE
9760820102
Company: DEll studio 1535
Country: India