Dell Vostro 1510
Delay in delivery & wrong commitment to customers

I have Palced an Order of Vostro 1510 Laptop on dtd 05/01, making payment I have gone through their Istruction regularly checked the status of the Shipment, It was urgently required by me. & also at the time of Conversation with Sales Account Manager Mr Vaibhav Mathur he has commited me that I shall get the product within 07 to 10 days.

After getting the Order & Payment they have started the Monoply agreement that This Model will go by Transport not by Air, (Before Taking Order neither by Executive or Quotation they have inform the same)

The problem is that Now a days The Transpoter has started Strike from 6th of Jan till what date, & In this case the Dell is not able to send the Shipment to me on or Before time.

At the time Conversation of Customer care they are giving one feedback & Mr Kamesh who is lppking after the Case he is saying that The Shipment is in transit now & it will delay due to Strike as on 10th the shipment is being cleared from Custom how it being in transit when the strike is from 6th another thing how thay can send the Shipment on 10th Jan. when i had asked for the Way Bill no he told that it can be traced by the dell dept by only.(Total Fraud)

After all I was agreed & discussed & mailed the same that to send the laptop by Air I shall pay the difference amount by cash from here to the courier Dept.

Company: Dell Vostro 1510
Country: India

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