Dell Vostro laptop - Office software
Just Stupid Customer Service

I just ordered a Dell Vostro laptop, case & mouse, and Dell was running a special in which you got Microsoft Office Small Business for the same price as basic Office, so of course I chose that. The laptop, case & mouse shipped as three separate orders. The fourth order, the Office software, shown on Dell's site as supposing to arrive at the same time, never did.

Indian customer service told me it was supposed to have arrived as an email message with a link to download the software. That never had arrived either, so they promised to send another email within 24 hours.

Right.

Another call and several more emails to "Dell" customer service, which in reality was something called "US ABU CustomerCare, " produced an offer to refund the cost of the software - which they put at 1 cent. But since refunding a penny was problematic for their accounting system, they have offered to refund $1. Such a deal.

No one in all of this made any attempt to explain why they just didn't send the damn software. This is not the first run-in I've had with Dell after they've screwed up an order, but it is the last.

Company: Dell Vostro laptop - Office software
Country: India

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