Dell XPS M1530 Lap top
Dvd drive

Dear Sir,

I bought this Dell XPS Laptop last year in April last Year. The DVD drive stopped accepting the DVDs and for this reason i contacted authorised center at ATTA, Noida on 29 august 09 named PC tech. They kept the laptop for whole day and charged RS 5250/ for replacing the CD drive. They assured me of the new CD drive working alright and promised 1 year warranty on it which is printed on the memo they gave after billing. However, on returning to the place of my duty (Joshimath, in Uttarakhand) i discovered that while the drive accepted the CD, it didnt show the CD drive icon on clicking "My Computer". The touch eject button on the keyboard has also stopped working and so i am not even able to eject the inserted CD.

I must also inform you of the sheer unprofessional approach of your service dealer and also his unethical behaviour as I found some of my data missing and history showed that they must have spent much time surfing through my stored data.

I request the following :

1. Info as to how my cd drive can become functional

2. Was the amount charged for replacing the cd drive justified?

3. Can a representative of yours can come to Joshimath for repairs?

4. Please do not appoint unscrupulous people as your service representatives

expecting a prompt solution,

WithRegards,

H K Tiwari

Company: Dell XPS M1530 Lap top
Country: India

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