Deutsche Bank
Credit Card - Non- Disclosure

CC number : 4412851037062007

I applied for Deusche bank platinum card and recieved the card last month. On enquiring on payment of utility bills (telephone), I learnt later that there is a limit on that amount. My monthly phone bill is around 10, 000 INR which i cannot pay with the card on-line.

The sales person never metioned this when I signed-up. When I called to cancel my card, I had done 3 transactions already totaling to Rs. 4257.25. I promptly made that payment on 17th May on-line (Ref: HN65F8UD1E) and requested cancellation.

First call to cancel the card was made on 1st May 09 and someone promised me that I would be contacted within 48 hours. No one reverted for 14 Days.

On 14th May I called again and spoke to Afsana who again took request to cancel and assured call back with 48 hours.

I finally got a call back on 18th May from Venessa. She said that inorder to cancel my card, I will still have to pay the joining fee and service tax on that amounting to INR 8278.50, so I should keep on using it.

I am frustrated with dealing with Deusche Bank and have decided to go with other ban who do not harras the customer into using their cards even though the customer wants a calcellation. It would be prudent to remind the bank that none of the application form or terms mentioned the cap on paying utility bills.

Company: Deutsche Bank
Country: India

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