Deutsche Bank Credit Card
Incomplete and delibrate late information sharing

Subject Complain # 39922 dated 4th Jan'09, Complain # 04883 and 05244 dated 2nd Jan'09

Dear Sir/ Madam,

I am sorry to write this but I am really very embarrassed and annoyed with atrocious services, I have been receiving from deutsche bank on my platinum select credit card.

Now, I realize that I had made bigger blunder to accept this credit card and also paid Rs 5000/= as an annul fee.

I think now the time had come to correct my blunder and correct my blunder and save my further embarrassment and frustration.

I had already mentioned all the Complaints # in the subject line, which will give most of the story by itself.

For your ready reference, I am herewith writing below as well. (the real reason for frustration)

1. I received my credit card bill on 6th Dec.. Paid in full on 7th Dec.

2. Received confirmation through sms on 11th dec.

3. After that, a lot of advertisement smses received on my registered mobile #, which was ignored anyway.

4. On 2nd Jan’09 I received one letter dated 18th Dec. (through post) that my cheque could not be credited against my card outstanding as cheque was returned by bank.

5. I am surprised to see this important piece of information through simple post (not even courier) which took almost 15 days to reach me. So I think the idea was to impose interest on the outstanding amount.

6. I called up on 2nd of Jan’09 immediately after receiving this postal mail and talked to Ms. Afsana (tele executive on 66016601) and explained the entire story and requested that I am not comfortable paying interest and late fee and service tax etc.. Although, Cheque returned fee can be imposed. (Complaint # 05244).

7. I also said that cheque collection center is also not very neat and that also can be the root cause of of problem, this I have been saying since I joined this credit card that is from Sept’08 onwards but in vain. (Complain # 04883).

8. After that, on 2nd of jan during almost 45 minutes of conversation, I was not informed that my card would be blocked etc., The only thing I was told that on 4th of Jan, I could call up again and can find out that whether my other charges are reversed or not.

9. Today (i.e on 4th jan) when I tied using that card in different shops, it was declined. This was really very embarrassing and frustrating experience.

10. Once I call up again (phone number 66016601) and talked to Ms. Deepa, she simply told me that yes the card is being blocked because of non payment. Why I am now even more annoyed as why this important piece of information was not provided to me on 2nd of Jan itself and at-least I could have saved some embarrassment, which I had faced. (Complain # 39922).

Now, I think I had enough, So thanks for all the atrocious services and grievances, you had provided.

Please guide me how can I surrender my card now as I do not want to undergo further embarrassment.

Quick reply on this regard will be highly appreciated.

Regards

Company: Deutsche Bank Credit Card
Country: India

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