Deutsche Bank Credit Card
Customer support service arrogance

I was talking to the executive for 1196 rupees charges for bounce of cheque of 1445 rupees. I was at fualt for bouncing due to my negligence in withdrawing cash before check is passed.

My enquiry was why so much additional charge. they said 350 for bounced cheque, 72.27 interest, 69.24 taxes and surpringly rs. 250 for cheque returning!! this comes to 741.51 rupees. But total amout paid extra was 1196 ruppees. I was explaining to the female excutive with 2 statements, she did not understand. I explained it to her as if i am talking to the kid, then also she could not understand.

I lost my temper and i said, if you can't understand simple arthamatics, please put me to your superior. She said what any normal man can never expect. She said, "MIND YOUR LANGUAGE".

I said, please understand where to use this word. you can not talk like this. Not only arthamatic, youalso doesn't know english.

I was insisitng her to tell what is fowl language did i use. She could not say anything. to her arrogance, she (Ms. Malavika) was justifying her use of "mind your langauge"...

I don't know, whether deutsche bank is using dumb executives to get away for lavying additional charges!!!

Company: Deutsche Bank Credit Card
Country: India

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