Deutsche Bank Credit Cards Complaints
Deutsche Bank Credit Cards Complaints

Hi,

Myself Hydarali, being a DBank customer for long time.

In my recent CC statement Dtd:18/06, I could find "Branch cash deposit fee" is been put. When I called customer care to get the information on this I found that no clear information is been provided by the executive. Later when I requested the executive to connect the call to the Manager I could talk to "Manager Name by - Rahul ".

I may not believe that being a manager Rahul spoke to me in such a rude way where I have decided not to be your customer any more. Since he could not provide me the required information & he was not listening to my words either he went on talking to me in his own way.

I think being a international bank this kind of service is very very painful to a customer.

I would like to know is there any escalation matrix in your bank if I wanna take this further or I will have to take RBI help or any other form.

Company: Deutsche Bank Credit Cards Complaints
Country: India

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