Direct Cooling Refrigerator
Terrible Service of Customer Care

Hi,

I have purchased a direct cooling refrigerator of SAMSUNG, from our dealer "Anandamela" on 17th May.

You can get the details, searching my name. My phone number is 9831084768 and 9831005007. Kolkata.

Since I have purchased, i am facing loads of trouble, and the refrigerator has started giving problems like hell. it's not cooling at all.

Called up the toll-free number, as well as the STD number at 30308282 and 1800110011. A technician came and attended, and after few tests, he told that he will again be coming after 3-4 days to see the final status. I have the name of the technician who attended.

Since then it has been almost 20 -25 days, he has not visited, not even bothered to call us at least.

I repeatedly called up the Samsung numbers requesting for a replacement, since many days. I remember the days on 29th August, 3rd september, 4th September, but I am really pissed off hearing that a call back would be arranged from our end, but still I am waiting for that lucky day to come. I can take a name of few like Pamela, Deepak Gupta and kaitanya, who has given false promises about a call back. Nobody responded. I have repeatedly told the customer care to contact us, and arrange for a free replacement of a refrigerator, that is tested correctly and working fine. It's a really pathetic service from Samsung.

I will soon move into the Consumer Forum Court, and would surely take up this matter on a priority.

Company: Direct Cooling Refrigerator
Country: India

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