DishTV
Pathetic customer service and worst IVR system eve

DishTv has the most pathetic IVR system I have ever been thru. Staying in Hyderabad and helping my uncle to recharge his account, first thing I had to dial a 1800 number from my mobile and then it took me 10 attempts to get to a maximum point where it asked to enter the amount that I want to pay. before that it would asked the amount I got disconnected automatically for more than about ten times... and when I gave up and tried talking to a rep.. my call in Q for about 30 minutes... cant imagine so many cxs calling Dishtv about 6:30 AM... if they are then you will have to get your services improved.

Neways... after waiting for 30 minutes in the Q I come to know the call has timed out and I am forced to cal back.

I called almost all the stated that were mentioned in the list... and none I was able to reach any rep

and the most shocking part is when you dial the number for Hyd... it doesn’t accept any command at all. says to continue press *and you press * for thousand times and still says press * to continue...

the amount I spent on my phone to recharge once could have actually got me another months subscription.

Delhi center I get to talk to a humar:

first a lady: sounded sleepy... asked for the details abt 5-6 times... with out my knowledge I am back in the IVR system... then I wait 10 minutes in the Q to get to another rep Manoj Kumar who doesn’t understand anything atall... when I asked for a senior or a supervisor... he started giving the call closing... first he said there is no one senior in the shift right now, when I said I am recording the call he better not lie he gave call closing and put me on mute and disappeared... I waited on call for close to 15 minutes for him to return and he never did...

Company: DishTV
Country: India

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