Dish TV
Complaint Has Not Been Attended for the last one month

Dear Sir/Madam,

This is to inform you that, I logged a complaint in the month of March as there were no signals coming on my Dishtv. The complaint was attended by your engineer Mr. Om Prakash. He rectified the problem by aligning the dish antenna & everything started working fine. He charged me with Rs. 170 & provided me with a Service Report. Later around 27th of April the alignment went wrong again and I called up Dishtv Customer Care. I talked to Mr. Arvind & He assured me that the alignment needs to be done again & the engineer will visit my premises within 24-48 Hrs. He also provided me with a complaint no. 12838052. But no-one turned up or called me up. Then I called up the customer care again & talked to Mr. Santosh. On giving the last complaint no., I was told that the complaint was not forwarded & he logged a fresh complaint & provided me with the complaint no. 12958831. Again the same assurance came that the complaint would be attended with 24-48 Hrs. But again this time no one turned up. Finally, I again called up the customer care & this time Mr. Sarvesh heard the complaint all over again and, to my surprise, told me that my complaint no. 12838052 has been resolved.

This is a big blunder since no one even called me up, leave aside visiting me. Again when I asked him for a new complaint number, he told me that systems are not working. When I asked him to put his manager online, he told me that the manager is not available.

Again I called up Dishtv & talked to Sr. Customer Care Manager, Mr Saurabh. He assured me that by evening someone will be there & fix up the issue. But nothing happened. Till date my problem has not been rectified and all my voice has fallen on deaf ears.

Now I am left with no choice but to knock the doors of the H’onble Consumer Court to get justice & avoid unnecessary harassment of innocent customers.

Thanks & Regards

Ajay Kumar.

VC No. 01504231944

Mobile No. 9999115866

Company: Dish TV
Country: India

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