Dish TV (Freedom package )
Not view the free channels

Dear sir

I have purchased the dish T.V. freedom package scheme in march. The cost for the activation and the zenega connectivity controller LNB cost Rs 3000/- and installation. They gave me the services up to last week. That is 31st dec. This year onwards the free channels are blocked and not even i am not able to go in to the controllers settings. While i contacted them they say we have to take any scheme as monthly payemet, which is aginst only viewing the free channels. Now I heard that we can't make use of the disch controller also, while we have to go for other sattellite free channel service provider we have to buy new one setup which will cost Rs 3000/- more. Also the dish TV not given any warning that after two yeras we have to take paymet basis at the time the purchse. can i get any justice for this? Here with i am attaching the communication with the dis T.V. along with my mail.

This is my mail request

Dear sir

I am the customer for the Dish TV. I am having the dish controller of

zenega model # CD-1004s. I have opted for the free channel viewing at the

same time i am having the card interface facility also. Still i have not

changed any of my option from viewing the free channel. But last week i

got trouble in watching the channels. My receiver has been cut of and not

receiving the signals. also it is being locked. The manual tuning

operation is also not comming. While i went to the dealer he said to

communicate the phone number which is been given. Also i tried that number

which give the automatically generated voice and not able to get anything.

I request you to kindly do the needful to get free scheme enabled.

My Name: L.R.KarlMarx

address: C 44/85 rajam road

T.V.S Nagar

My controller slNo: 05f3ABC50Kso8127

VC number: 0150968341.

Since I am not able to go inside the display i am not able to give the PIN

number.

My telephone number :95 452 2694785

This is their repy

Dear Sir/Ma'am,

Thank you for writing to dishtv.

This is in reference to your e-mail regarding reactivation of the VC 01500968341.

We sincerely apologize for the inconvenience caused to you.

We would like to convey that as per your request reactivation of the VC has been

done under Dish Free package w.e.f. 02/01/09.

We request you to switch on your STB on any paid channel, so that the channels start

within 15 mins to 2 hrs.

Reassuring you of our commitment towards best services.

Thanks and Regards,

Bishnupriya

Customer services

dishtv

We are pleased to inform you that we have added a new feature ‘Messages’ in dishtv

menu. This will keep you up to date with the latest buzz, programmes and latest

deals being offered by dishtv. To access ‘Messages’, go to Menu, scroll down to my

dishtv space and select ‘Messages'.

For the first time on DTH, latest blockbusters on dishtv! Premiering OH, MY GOD!! on

Movie on Demand this week starting 1 Jan. To order, SMS MOD

50420 and send to 57575. (This is a paid movie @ Rs. 100 (inclusive of all taxes)

and not redeemable against any free offer)

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Company: Dish TV (Freedom package )
Country: India

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