DISH TV FROM AIRTEL
COMPLAINT FROM CUSTOMER ID: 3000072962 REF:3888818287]

&&&- Forwarded message &&&-

From: VIRENDRA VATS

Date: Aug 11 6:40 PM

Subject: Re: COMPLAINT FROM CUSTOMER ID: 3000072962 REF:3888818287]

To: digitaltv@airtel.in

Cc: v_vassociate@rediffmail.com

NO RESPONSE OR ACTION FROM YOUR SIDE TILL DATE...

PLEASE DO THE NEEDFUL AS EARLY AS POSSIBLE.

REGARDS,

SHASHI

Residence: 011-25321669

Mobile: 9911316909 / 9891916909

On 8/7/09, VIRENDRA VATS wrote:

Mr. Amit,

As i tell you in my complaint that your Representative/Engineer visit after our complaint, But he had not change/replace any of the Hardware, the problem is of only setup and activate which my parents were not aware, and your representative starts the same.

As per other companies if any hardware is changeable and claim/give the bill at spot.

You are requested to kindly do not spoil/ruien your company decorum... and solve the probelm immediatly...

Thanks & Regards,

Shashi

09911316909 /

09891916909 / 011-25321669 (Resid.)

On 8/7/09, digitaltv@airtel.in wrote:

Dear Mr. Vats,

Thank you for writing to us at Airtel digital tv.

This is with reference to your e-mail regarding customer ID 3000072962.

Please accept our apologies for the inconvenience faced by you.

We would like to inform you that as warranty period of your Digital tv has expired (181 days from date of activation) on 08 May 09. So Engineer visit and replacement of hardware is chargeable. Your account have a negative balance of Rs 266.18. So request you to recharge your digital account with the sufficient amount to activate your services.

It is our privilege to have you as our valued customer & we look forward to a long and fruitful association with you.

Regards,

Amit Lamba.

Airtel digital TV.

MY CUSTOMER ID. IS: 3000072962.

MY CONNECTION WAS NOT WORKING PROPERLY... HENCE I LOG A COMPLANT ON

25-MAY AND VIDE COMPLAINT NO.24403.

THE COMPANY REPRESENTATIVE CAME DOWN AND START THE SAME.

NOW TODAY AFTER 2 MONTHS MY DIGITAL TV IS NOT WORKING, WHEN I LOG A

COMPLAINT

THE CUSTOMER REPRESENTATIVE TOLD ME THAT WE HAVE TO SUBMITT RS.300/- VIDE

THE

COMPLAINT DATED 25-MAY, ONLY THEN THEY START MY DIGITIAL TV.

THIS IS UNDER WARRANTY... AND SALES & SERVICE PROVIDED BY

COMPANY... THEN WHY WE HAVE TO PAY THE SAME.

YOU ARE REQUESTED TO KINDLY RESTART OUR DIGITAL TV... OTHERWISE WE HAVE TO

GO

TO CONSUMER FORM FOR THIS UN-WANTED DEMAND BY THE COMPANY.

REGARDS,

SHAHSI

9911316909 / 9891916909 / 011-25321669

Company: DISH TV FROM AIRTEL
Country: India

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