DJ E Hotels Hotel Board
I am still waiting for a refund for a mistaken cancellation

I had booked 5 nights (27th Dec- 2nd Jan) at the Burns Hotel, london (Best Western chain) thru Hotel-board.com for the discounted amount of GBP 457. The day before flying out I checked my booking on line and everything was ok. Arriving at the hotel late afternoon, with a pre-paid voucher in hand, we were told that the reservation had been cancelled on the 23rd Dec because agent had not paid & if guests arrive get them to pay the hotel. The hotel had no double rooms for those nights, so they gave us 2 single rooms and they told us that we had been very unlucky because they had heard, through another agent, that Hotel-board has gone bankrupt. I called the emergency number (1 716 989 5169), but of course there was no answer, I guess because it was the holiday period, nonetheless, as an emergency number not much use!!!

Hotel-Board still on line, still working. At the end of our stay we were given a bill of GBP828. this of course, on top of the 457 which I d payed Hotel-Board, rather expensive for a 3 star hotel!!!

When we got back to Italy I ve tried and still trying, to get in touch with them and in particular with a Mr. Pearmain, without success, when I complained to the Hotel,

they sent me a copy of an email sent by Mr. Pearmain in which he assures the hotel that I have been fully refunded, this on the6th January. This is not true!!

I keep on writting to Hotel-Board and to Mr. Pearmain, but so far being totally ignored. I feel completely impotent and I think these people play on the fact that if I were to get legal advice from Italy, it would cost a lot more than the GBP 457 I m trying to get back.

Company: DJ E Hotels Hotel Board
Country: India

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