Dominos Pizza
Harassing Customers

I am one of the regular customers of Dominos. Me and my colleagues frequently place large orders for lunch. However, the last experience with the Green Park Dominos joint has been extremely nasty.

I placed an order of 3 medium pizza, 2 cokes and 2 garlic breadsticks on 31st march. This order was delivered over 45 minutes late. Technically, this order (according to what is written on your pamphlet) should have been given to me for free of charge.

However, the manager of the Green Park joint haggled with us over the matter refusing to give the order for free. Finally, he promised to give me Rs. 300 discount on my next purchase.

I placed my next order on 17th April amounting to Rs. 477 inclusive of taxes. As soon as i requested the attendee for my Rs.300 discount as promised, it turned into a nasty battle.

I first had to haggle with the attendee. Thereafter, my call was transferred to mr. Vijay Kumar -Diamond Team Member, who again refused the discount and argued with me offering me compensations of much lesser value, insisting that I should have taken down the name of the Manger and the delivery Boys name (a pre-requisite not mentioned in your pamphlet!!!)

Then the call was transferred to Mr. Suresh- the current manger, who again argued with me for 15 min. In fact, he spoke very rudely. He finally gave me my Rs.300 discount saying that he is doing me a favor as I am a repeat customer.

I almost lost my appetite after wasting my precious 25 min. at work. If Dominos and its people cannot deliver what they promise and print, then they have no business making those promises.

I was harassed as a customer. I will now my sure neither me nor my friends, colleagues and family place anymore order with Dominos. I would also circulate this mail to all my friends in the media.

Company: Dominos Pizza
Country: India

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