Dominos Pizza
Bad Treatment / No service

I received following response after registering my complaint (concern) on the web site of Dominos Pizza:

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Thanks for your feedback. We will be getting back to you shortly.

Your Query Id is 2454

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Then I received phone calls from Ms. Asavari and then from Mr. Kapil. I was busy in my Training Workshop in one of the Top Five Star Hotel in Mumbai. I was conducting Training Workshop for their manpower about the changing scenario and importance of customer in this changing scenario. How much percentage Food Industry has in Retail business in India and how a small mistake can harm the goodwill of the business.

Since I could not speak with them during session, I called them back and had a discussion.

Mr. Kapil promised me that he would cxplain me everything about the concern matter and so he invited me at Chembur Outlet at 4.30pm on Sunday. I reached Chembur Outlet exactly at 4.25pm postponing my family function.

When I asked for Mr. Kapil, I was told by the staff that he is not going to come today. Then Ms. Asavari came forward and connected a call to Mr. Kapil. He then started giving excuses that I am held up at Kalyan. That surely means that he ia least bothered about my time which shows how much importance DOMINOS PIZZA give to customer.

I was very upset and then Ms. Asavari promised to take the matter (my previous concern of not giving home delivery to my area) with Senior Management and to come back to me.

I have not received any call/sms/mail from their end till then.

Shall I take the matter to Consumer court, Local Politicians (for indirectly treating Nehru Nagar as negaive area) and to print & electronic media?

I received following response after registering my complaint (concern) on their web site.

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Thanks for your feedback. We will be getting back to you shortly.

Your Query Id is 2486

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Company: Dominos Pizza
Country: India

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