Double door Refrigerator
Very Negligent service cente

My Double door refrigerator's handle was broken in the month of August. I am at Vizianagaram (AP) and our authorised Samsung Service Center is at Srikakulam. I have been calling them since then once in every week or 10 days. Each time I call, a new person lifts the phone and promptly asks me all the details of my fridge, my address, contact number etc. etc., and says that he/she will immediately send somebody to attend. But nobody turns out. Once a man turned up but did nothing. I called to his personal phone but it was somebody elses number. After getting vexed with the indifferent behaviour of your call center people I thought I should let you (the company) know about it and hence this complaint. If this is the behaviour of the Service center, no customer will be happy to go for a Samsung product I will be extremely happy if you can look into the matter and do the needful. The details of our fridge are given below:

RT 31AVWS1

Sl. No. 00414ZAY900336N

Purchased on 6-10-04 at Samsung Digital Plaza, Visakhapatnam

Our Service center's phone number is 08942 226649/59

I think you need to take care of your Service center also.

weare

Company: Double door Refrigerator
Country: India

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