DTC
DTC services: A tale of corruption

I've been living in Delhi since 2006 but my experience with Delhi's transport is very pathetic. According to me, transportation means, Autos, Taxies, Blue Line buses, DTC Buses which is a growing eclipse on the face of beautiful capital of India, Delhi. Now, I want to lighten the poor transportation system accordingly.

Firstly, let us talk about the Auto Rikshaws. As we all know that thousands of autos are being run in Delhi NCR and the auto rikshaw drivers charge the passenger as per their wish instead of meter reading. If somebody objects, they refuse to go. In such conditions a common man is helpless to do anything. If somebody calls the police to register a complaint, he is tortured by police personnel because they usually take bribes from them. Though, didn't ever traveled through taxi, but the same case might be there. Isn't it?

Now let us move towards the Blue Line buses, the biggest curse on Delhi's transportation system which has even made our DTC most corrupt department, I think. As I've written above that I've commuting in Delhi since so I found the poorest transportation being provided by Blue Line buses. Most of the people believe that these killer buses are of our politicians and can not be stopped however; DTC can be blocked by the owners of these blue line buses. The service of Blue Line buses is poorest service in the world. These buses are being run on the road without permit. There is no law and order for them because they pay commission to police department as well as to DTC officials. The condition of the Blue Line buses is very poor however there is nobody to check them out. Here are some bullets points which are really worry for:

1. Jerking condition of Blue line buses.

2. Rude behaviors by blue line bus staff. They use very ruff wording like; teri bahan ko chodun aage ho jaa, bahan ke lode yahin utar ke nanga kar ke marunga.

3. In fact, the conductors of these buses are real rebels who are responsible to spread terror on the road.

4. Gives hush money to DTC staff and Police so that they can not interfere in there way. If somebody does not accept bribe, is beaten bitterly. They dare to beat the govt. staff because they know that their owners will save them from any critical situation because they have very high links with high profile officials.

5. Irresponsibility: The blue line bus staff is very irresponsible. To earn money they fill the bus like garbage and stop anywhere they wish and refuse to go to its destination. The main problem is in Noida which has become a hub of criminal activities and these culprits are prevailing in NCR areas because the law and order is just zero here and corruption is in full swing.

6. Smoking: Though there is a that smoking is banned in public places however it seems that, that rule is not for Blue Line bus staffs.

Now let us move forwards towards Delhi Transport Corruption which has become a most corrupt department in Delhi followed by Delhi NCR police. Here are some bullet points which have made DTC the poorest service in the world:

1. No time table: Though, in papers, every bus is running on the road on time but in reality DTC bus drivers and conductors are the owner of the buses. They can stop buses anywhere on the road by saying; bus kharab ho gayi hai utar jao.

But, within the span of 3 year I didn’t any Blue Line bus broken down in between. If these buses are really out of service then why are being run on the road?

2. Acceptation of bribe from Blue Line staff: I have caught red handed Government servants accepting hush money from Blue Line staff. Unfortunately, I do not have a camera mobile else I would have made a video. According to a DTC driver if they do not accept bribe they are beaten. They allege that their complaints are not paid any heed by their DTC officials who have made them corrupt too. The matter becomes quite worrisome when they afraid of police and do not register their complaint against culprits.

3. No Complaint Books: Whenever, DTC drivers refuse to take the bus as per their schedule commuters ask for complaint book but the DTC bus conductors do not provide any type of complaint book.

4. Worst helpline service: if any commuter tries to make complaint on the DTC helpline number e.i. 1800 11 8181 he finds it out of service or engaged. If fortunately, he gets connected, the representative sitting on the other end talks very rudely. Their squawk voice makes the commuter more aggressive.

5. Tickets are reused by DTC conductors: This is that fact which wouldn’t ever come in your mind. DTC bus conductors cuts the tickets for passengers and when he sees that commuter are getting down from the bus at their destination he asks for the ticket as a checker and gives those same tickets to the fresh commuters which is main cause of DTC loss.

6. Shortage of DTC buses: though DTC claims that it has sufficient buses on its routes but the reality can be seen on the road. Here, I would like to draw attention towards the Noida route (Route no – 392). I reach at bus stand at 7:50 AM but do not find any DTC from 7:50 to 8:30 AM. In eye of common man there is shortage of buses on this route but the fact is that Blue Line has bought DTC personnel’s honesty. Nonetheless, whatever the fact is; masses look for a better service from DTC.

7. No security to DTC bus staffs: many times I have snubbed and scolded the DTC bus drivers and conductors but they give excuses that they (Blue Line rebels) will beat them to death. They ever complain that their officials do not take any action to save them from these rebels (gundas); even police do not take any action against these Blue Line gundas because they have protégé of their owners.

The points given above are really worrisome. I would appeal to the nation’s young generation be alert to take rigid action those who are making our society dull.

8. Crowd in Buses: Usually a bus contains 42 seats however; more that 100 commuters are packed in a single bus whether it is DTC or Blue Line. Patients, Pregnant ladies, Old persons can not travel in such a crowded bus. A commuter can not ever carry his luggage with him in such a huge crowd.

Here are some suggestions by which the transportation system in Delhi can be improved enough.

1. DTC bus staff should be given proper protection from Blue Line gundas.

2. The timing of the buses must be written on the outer part as well inside the buses. So that buses could set out in time and reach in time at its destinations. DTC bus drivers and conductors make their own timings because nobody knows the actual timing of these buses. If the timings would remain written on the buses then the culprits would not be able to give any excuse.

3. There must be DTC bus service within the span of every 5 – 10 minutes.

4. Every DTC bus must be checked whether all the components of the buses are working well. If not, these components must be changed earliest so that hassles on the road can be avoided.

5. If anyone found guilty in corruption must be suspended from his service at earliest. It will make the DTC officials and staff responsible towards their duties.

6. The Blue Line buses must not be on the road because blue line fertility is the only cause of corruption among DTC. I would say; even terrorism is being produced by these blue line gundas.

7. Politician’s or leader’s buses shouldn’t be run on the road because they people usually show their monopoly which is dangerous to any democracy.

8. Every complaint should be written and proper follow up should be on it and every compliant should be given proper reply with a great solution.

9. Media would have to play a pivotal role in this regards.

If our government takes step forward to eliminate scars of the DTC it would have to implement the points given above. Otherwise, we would never be able to compete with the developed countries.

Company: DTC
Country: India

  <     >