DTDC Courier
Paid premium charge for delivery with 2 days, but have not received yet, even after 8 days

Hi Sir,

I want to register a complaint against DTDC courier. My friend sent one consignment on 2nd of September which have not been delivered so far.

During the couriering time they said by paying Rs. 750/- they will deliver the consignment within 2 days and by paying Rs. 500 /- in 4 days. We opted the Rs. 750/- option. 3rd and 4th was off in Hyderabad due to death of YSR Reddy. Even considering this, it is more than 5 days excluding the those 2 days. But I have not received the courier yet.

When I called the local DTDC unit (9396720668). They were saying that your door was looked (on 8th September) but the address I have provided is my office address (i.e. Microsoft India Pvt. Ltd., Microsoft campus, Gachibowli, Hyderabad) which never closed even in the weekends they open for the mail service officially. When I conveyed same message he said whatever you want to do either call BUSH or anyone. This is the secondary thing but I have not got my consignment yet which is my primary concern. There are saying they will delivery it tomorrow which is 10th of September. But don’t know whether they will able to deliver it by tomorrow or not.

I would like to take some action, I had urgency of that consignment and even after paying premium amount, I am not getting the service. Even if not consider my the other losses there is direct loss of paying premiums amount (It is containing my GMAT exam material which is already scheduled for Nov month). It is totally cheating the consumer because they usually don’t speak out about their right. I am looking for your help.

Please find the courier details.

Shipment No. : Z97921041 Reference No. : N/A

Booked by: SAHIBABAD, SAHIBABAD On: Wednesday, September 02

No of Pieces : 1

Kindly suggest what should I do in this case and what all action I can take. My personal cell no is 919703619258.

Thanks in advance.

Regards,

Ajay Anand

Company: DTDC Courier
Country: India

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