Dvd player
Ignorence of cutomer care

Hi,

Iam P.Arunkumar from Coimbatore. We bought a DVD home theatre with 5.1home theatre in Philips Arena Coimbatore. On 12.11.08 system was taken to authorised service centre of Philips Network Associate Philishops Philips service centre. Ashoka plaza, Dr. Nanjappa nagar Coimbatore & have received a irresponsible answer from the service engineer over there stating that it will take atleast 20days to inspect the product & to analize the problem against. We have given for service and nearly 15days over but not even a single problem was short out and the response was very poor. Iam really disappointed that I have chosen a product from the non responsible customer care company. I feel very unhappy on this response since the engineer takes such a long time to inspect the product. Now a days each and every consumer durables are taken atmost importance towards customer services which I feel you are out of fit. It makes me not to buy a product from Philips and also it makes me advise my friends not to go for Philips.

Regards,

Arun

Company: Dvd player
Country: India

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