E71
Eplacement of phone

Dear sir,

I had purchased a phone E71 on 27/11/08 from Ahmedabad. Very soon after this purchase I complaint the dealer for the problem of heat catching by phone during the talking, recharging of phone and the phone is going to automatically discharge after full charge of battery within 3 hrs even without use of phone. Once he replace the battery of the instrument and give it to me for trial. But the problem is still there. Then he suggest to go service centre ECELL communication, Ahmedabad. They said after checking the instrument that this problem is due to software and they update it and gave back to me on 19/12/08. But the problem is still there so I went to the ECELL Communication again on 22/12/08 and they made a job sheet for the instrument and take it for repairing against the JOB SHEET NO. 136434038/081222/20. Now they are telling that your phone was tempered and so the warranty is going to laps. And due to tempering the PC BOARD IS BAND which was told them by the higher service centre.

Now first of all this problem occur from very first day of purchase and it is in knowledge of your dealer.

Second when your service centre take the phone from us they had already check it twice and than gave the job sheet to us. And it was not found tempered at that time.

Third I am still without phone since I had already purchase a phone before one and a half month. And nobody is ready to take responsibility for the defect neither your dealer nor your service department. And customer is still suffering for this issue.

So kindly do needful for the replacement of this piece of E71.

And hoping for your positive reply.

Biren Patel

Company: E71
Country: India

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