Ebay India
Offer Given was not fulfilled

Offer given not being fulfilled

Hi,

I have made an purchase of Sony 220 camera from online shopping website ebay.in. That time they have floated christmas & new year offer; wherein every customer was entitled for a specific gift as per the invoice value. There were some options given to each customer for choosing the free gift in each slab.

I have paid Rs.10, 850/- for the same and got entitled for the free gift and thus opted for a swatch watch, which was supposed to get delivered within 45 days of purchase. Its been more than 4 months, I have bought this camera but still waiting for the wrist watch.

1st time when i have lodged the complaint on 2nd feb I have been told it has come back since nobody was there at delivery location. Assuming they are right, how long will it take to dispatch the same gift again. Moreover, if any consignee is not available at delivery location, he/she should be contacted via mail or phone, which was never being done in our case.

Now, whenever I am contacting these people, I always get a new commitment for next 7 or 15 days. But its high time no action has been taken. Everytime they are just buying time by some or other way. Now I am really hopeless to get anything from there side and really feeling cheated, since this purchase was made only due to this offer, otherwise we could have purchased the same product at a lesser price in the market.

I really dont know what to do in such a case and where to go for some resolution. Hope to get some supportive action from your side.

Best Regards,

Kushagra Rastogi

91 9310617889

Company: Ebay India
Country: India

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