Electolux wahsing machine
Poor cutomer service and asking for extra charges

The Vice President (Marketing)

M/s. ELECTROLUX KELVINATOR LTD

Global Business Park, 3rd Floor,

Mehrauli - Gurgaon Road,

Gurgaon - 122 002 (Haryana)

Fax : 0124-2803297/98

M O S T U R G E N T

Dear sir,

This is Sunil Sonarghare, have washing m/c Fabriguard model 2005 which has life time warranty, The motor for this machine was changed on 10/9 against customer complaint no 8070002 after our several phone calls. But again on 16/9 the motor stopped functioning and we launched complaint # 5S0060809160001. Technician came to our house and checked motor and said motor need to be replaced and after that no one turned up. Called up again next day but customer care executive (Suresh) said we need to pay labor charges to change the motor but we refuse to pay the same. Customer care executive told he will call back, again no call. When we called up yesterday 22/9 again same thing, called up today 23/9 and we were told that motor can not be changed... Can I have some one help here, this is ridiculous that as customer we need to follow up with your company. Need urgent help,

Thanks

Sunil

Mobile 9811400484

TG 6/ 2B, Orchid Garden, Suncity. Gurgaon

Company: Electolux wahsing machine
Country: India

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