Electrolux 2 door Refrigerator
Your service persons dont know their job and worst service centre in calicut

I had purchased a 2 door fridge as i relied on electrolux products as i am from USA and now settled in Kerala (calicut). I had gifted my old and aged parents your product on 14-01 from Electrahouse, 5/1414a, Seiken arcade, East Nadakkavu, Calicut-6.For the 1st 2 yrs.the refrigerator was working fine but, as it had an door alarm buzzing noise, my parents wanted it to be stopped so they called up your service agent Master Cool Service and they sent a technicianMr. Sajesh who inspected it on 18/02/08 and said that as he dosnt know about it he wanted it to be sent to his workshop and charged my retd.and very old parents Rs.2180 (gas filling sevice charge Evaporator knf Drier filter Charge) the bill was paid in cash immediately as they delivered the refrigeraator only on 28/02/08.The refrigerator was not used at all after that as we had a stand by larger one. My parents trusted him and settled their money then and there itself. I had returned to my hometown on this year Jan and after my visits were over and started settling down i checked the refrigerator and found it not working at all. The LCD panel that comes in front panel of the fridge was not working nor was the compressor. I immediately called the service people MASTER COOL SERVICE they were not even bothered to either answer my call they were even reluctant to send a van to pick up the refrigerator nor a technician who came after me personally going to their workshop and charged me Rs .100 for nothing just to wait and tell me that as his van had gone elsewhere will bring him and come next week. Again after one week they never got back to me but i persisted and told them that they have charged my old parents for nothing and the Refrigerator was not working and also the LCD display. They sent me a delivery van and took the refrigerator to their workshop. Now please kindly tell me one thing ARE YOU THE ORIGINAL GUYS who are and still the best in Europe are you the same guys. Because it seems different as when i visited the Service workshop they dont have a qualified person nor the service in chardge nor the owner. They dont even have a water sump to check for leaks. How could you with such a good reputation do such a thing without even inspecting award these kinds of SERVICE CENTRE as your authorised service centre. I am really surprised and am really upset. If you dont clean up this mess right today its going to create problems in your reputition. I WOULD LIKE YOU TO KINDLY LOOK INTO THE MATTER WITH A SERIOUS THOUGHT AND ACT ACCORDINGLY.I am very upset about the way things have been going under your very noses.

Company: Electrolux 2 door Refrigerator
Country: India

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