Electrolux
235 lts. Refridgerator problem

HI

I purchased a 235 lts. capacity model number: ERL-245FF

From last year, i am facing problem with trays installed in it for keeping goods inside.

All the trays & even side rack in door .. all are cracked & some are broken in two pieces now..

All of them gone by own.. even in freezer tray are now start cracking..

I have seen this first time in my life... like trays can crack by own like this in any fridge..

Another problem, it gives countinous water drops from freezer to lower door trays, which creates problem as all things goes wet kept inside in doors.

So I would like to complain to Electrolux customer care but they said, "this model is no more in production so no service can happen now.. "

What does this mean... If they sold a product then they must give after sales service atleast when it is in warranty period, how can they deny...

please help me to get it serviced.

Thanks in advance,

Ashish Garg

mob: 9818779959

Company: Electrolux
Country: India

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