Electrolux
Wrong Service

I purchased an Electrolux semi automatic washing machine model no. EWS 70 on 10.08.2007

Since purchase I am facing some or the other problem with the machine.

Its in gaurantee period and their service engineers have visited my place atleast 5 times to repair and they have charged me for some or the other parts.

Firstly, I complained of collars not getting clean and they adviced me to change my washing powder.

Next i called them on 12th Feb, Complain number 8023911 as the water was leaking from the washing tub. The man came and changed the billow and charged me Rs.150/- .

After two months again I called them as the water was not draining out now. The service engineer cam and he taught me to open from the back and pull the wire whenever such things happen. O.K. fine. So, whenever while washing keep a screw driver handy to open the machine and to pull the wire.

Again on 3rd July complain no. 5A0410807030003, I complained for same problem. They came. Gave a few twist to the wire and went away which was quiet evident that its a temperory work and very soon the wire will snap.

On 21st July i complained (complain no. 5A0410807210007) again as the knob (drain selector) all of a sudden it came off. The service engineer came. Advised for a change and has asked for Rs.85/- for the knob.

So, you see with in gaurantee period if so many parts fo the machine can deceive you what sort of service can we expect after the gaurantee.

My machine has a gaurantee of one year only and it will lapse soon. So, for every visit then they will be charging me.

I spoke to their senior manager, the incharge of Delhi area Mr Chauhan on his mobile and he assured me that he will send an experienced engineer. But the boy name Pradeep who came, I showed him all the faults. He was so rude! He simply said that they are not responsible for defective parts or plastic parts. Its the company rule.

But can somebody tell me why in one year only so many defects and all with the drainage system has arrived and the company is not ready to hear.

I had been using Whirlpool for last 10 years but nothing of such problems came.

So, why with Electrolux.

Company: Electrolux
Country: India

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