ELECTROLUX FRIDGES
NO RESPONSE FROM THE COMPANY

DEAR SIR,

I REALLY DONOT REMEMBER HOW MANY TIMES I COMPLAINED IN THIS SITE FOR MY ELECTROLUX FRIDGE (MODEL NO: ERL: 245FF).

aS FAR AS I REMEMBER LAST TIME I COMPLAINED IT WAS ON 24TH. OF OCT' 09 AND I RECEIVED AN ACKNOWLEDGEMENT SAYING

" WE DEEPLY REGRET FOR THE INCONVINIENCE CAUSED TO YOU. PLEASE GRANT US SOME TIME SO THAT WE CAN DO THE NEEDFUL AT THE EARLIEST."

TODAY IT IS 7' TH OF NOVEMBER ' 09.AND MY FRIDGE WAS TAKEN FOR REPAIR LAST TIME ON 8TH OF SEPT' 09.(EARLIER ALSO THE FRIDGE WAS TAKEN FOR REPAIR FOR TWO TIMES.) I AM COMPLAINING TO CUSTOMER CARE PHONE NO AND WRITING IN THIS SITE SINCE AUGUST ' 09 . TILL DATE I AM WITHOUT FRIDGE AND I WOULD LIKE TO ASK M/S ELECTROLUX FOR HOW MANY DAYS I HAVE TO WAIT?

PREVIOUS REFERENCES HAS BECOME A SORT OF HISTORY BOOK WHICH YOU MAY

PLEASE RETRIVE FROM MY PAST COMPLAINTS IN THIS SITE.

LET ME REWRITE SOME OF THE PREVIOUS REFERENCES.

ON 24TH OCT ' 09 I TALKED TO YOUR MR. T. HALDAR.HE TOLD ME THE FRIDGE IS REPAIRABLE AND WILL BE DELIVERED ON NEXT WEDNESDAY IE.28TH. OF OCT ' 09.

INTERESTINGLY I RECEIVED A CALL IN THE EVENING OF 24TH OCT '09 ASKING ME WHY I WAS NOT ACCEPTING THE REPLACEMENT OFFER.I ENQUIRED WHO IT WAS CALLING AND THE FELLOW HESITANTLY DECLAIRED HIMSELF AS MR. MAHESHWARI.

PREVIOUSLY I WAS TOLD BY YOUR SERVICE CENTRE FELLOW AT PANVEL THAT THE FRIDGE IS NOT REPAIRABLE AND ONE MR. PADMAKAR FROM YOUR COMPANY OFFERED ME A REPLACEMENT OFFER WHICH I REJECTED AND ASKED FOR THE MONEY BACK INSTEAD.

I WAITED PATINETLY FOR THE ARRIVAL OF THE COVETED FRIDGE ON 28TH OF OCT '09, BUT IT DIDNOT.

A DAY OR TWO LATER I CALLED MR. T. HALDAR AGAIN AND INFORMED ABOUT THE DELIVERY FAILURE PROMISED BY HIM. I WAS TOLD THAT AS THERE WAS NO ELECTRICITY THE FRIDGE COULDNOT BE CHECKED ABD TESTED AND IT WOULD BE DELIVERED ON SATURDAY NEXT IE. ON 31ST OF OCT '09.

AGAIN DELIVERY FAILURE AND TILL DATE NO COMMUNICATION FROM M/S ELECTROLUX.

WHAT A SERVICE BY ELECTROLUX.!

TODAY I CALLED MR. T. HALDAR ON MOBIL BUT HE DID NOT ATTEND IT.I CALLED HIM TWICE, ONCE AROUND 2.30 PM AND NEXT AT 3 PM.

AT AROUND 2.45 PM I CALLED YOUR CUSTOMER CARE . THE LADY THERE ASKED FOR THE COMPLAINT NO AND I GAVE IT (THA 1110090404) TO HER AND ASKED FOR THE COMPANY'S CHIEF'S (CHAIRMAN /CMD) TELEPHONE NUMBER & E MAIL.

THE LADY STARTED GIVING SOME NUMBERS OF IN- CHARGES AND WHEN I INSISTED VEHEMENTLY FOR THE CHIEF'S NUMBER SHE TOLD ME SHE DIDNOT HAVE IT.I TOLD HER TO GET IT FOR ME. AFTER SOMETIME SHE GAVE THE NAME OF CHAIRMAN AS MR.PRASANJIT HALDER, PH. NO: 9324573013.(IS HE THE CHAIRMAN OF THIS LOUSY COMPANY?)

I TOLD HER NOT TO FOOL ME AS I ALREADY TALKED TO THIS NUMBER.! SHE HANDED OVER THE PHONE TO ONE MR. VEENESH.

MR. VEENESH SAID HE IS UNABLE TO CONTACT THE CONCERNED PERSON AND WILL CALL BACK TODAY EVENING.

I CAN ONLY HOPE NOW AND PROBABLY GOD CAN ONLY HELP .

WHETHER THIS COMPLAINT WILL BE SEEN AND ADDRESSED BY THIS COMPANY IS A BIG QUESTION.

JUDHAJIT BHATTACHARJEE

104, SHAGUN CO. OP. HOUSING SOCIETY,

PLOT NO:59-60, SECTOR NO:9, NEW PANVEL,

DT: RAIGAD, MAHARASTRA-410206,

NAVI MUMBAI.

MOB:9920175367.

RES:(022) 2745 2961.

.

Company: ELECTROLUX FRIDGES
Country: India

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