Electrolux kelvinator Refrigerator
Not attending complaints

I have purchased a Electrolux Kelvinator Refrigerator 245 ltr. at Rs.14290/- from M/s. Tirupati Sankalp Retailers Pvt. Ltd., Vadodara on 24.12.2004 vide their Invoice No.4414-05. The warranty period of the compressor is upto December.

1. When the refrigerator stopped cooling on 7.2. complaint lodged with M/s. Uday Refrigeration, Vadodara. They charged Rs.2170/- for gas charging, cooling coil & transport vide their cash receipt No.723 dtd.13.2.2008.

2. Again the refrigerator stopped working on 1.9.08 and again they charged Rs.1920/- for gas charging, drier, transportation, relay etc.

3. Again on 15.9.08 we detected water leakage from back of the refrigerator for the first time. The complaint was attended by M/s. Uday Refrigeration.

4. The leakage of water problem has become a daily routine and a complaint was lodged with M/s. Uday, whose man visited us on 12.11.08 in response to my complaint No.7Q0020811120042 given by your Ahmedabaad agent. The man again sought money for repair of water leakage. The leakage of water started only after the first and second repair by the agency i.e.M/s. Uday Refrigeration. In fact though the compressor was to be replaced as per warranty norms, they did not replace the compressor and instead repaired and gave it to us.

In view of the above, kindly help me to get the replacement of compressor and also to stop leakage of water problem at the earliest. Alternately I would like to get new refrigerator from the manufacturer in place of this sick one which is always giving me lot of trouble and the service agency is not all cooperating.

Company: Electrolux kelvinator Refrigerator
Country: India

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