ELECTROLUX / REFRIGERATOR
Refrigerator not working (not cooling at all)

Dear Sir

I have submitted my complaint to you on 23rd May'09 informing you about my greviance against Electrolux. Inspite of my writing to you there is no effort from the company to rectify the problem. For the benefit of everyone I am detailing out the contents of the mail sent to you earlier.

There is lot of campaigning by governement on consumer protection rights and with this mail I am quite hopeful that you would take up the matter with the company for us to get resolution to my problem.

Request for an acknowledgement of complaint over my e-mail.

Regards

Asheesh Mehrotra

&&&&&--Last mail sent for registering complain.&&&&&

I would like to draw your attention towards the plight of consumer in the hands of your customer care centre. I had purchased Electrolux refrigerator 275 ltrs (Sr. No. 92502248943000033) from M/s Sunview Electronics vide receipt no. 3154 dtd. 26.08.04.

The refrigerator started giving problem in refrigeration and as being under warranty a formal complaint was lodged vide complaint number DEL 1904090142 dtd. 19th April’09. Some engineer from Volcare (your authorized service franchise) visited and informed that the compressor needs gas filling and we were charged Rs.1438/- and issued receipt bearing numbr 05/478 dtd. 20.04.09. The so called repair work could not last even a day and next day morning we observed that fridge was not working.

Again the complaint was lodged with complaint number DEL 2304090354 and this time we were informed that compressor is not working hence require replacement. Since it was under warranty we were assured that it would be replaced but really unfortunate that after lot of follow-up and complaining again with same complaint number DEL 1904090142 the same was changed only after week or ten days to last for few hours.

Since then we are struggling and living under the mercy of your organization pleading/requesting people to rectify the problem as in this weather all perishable items like vegetables, fruits, milk etc gets spoiled daily and we are incurring losses on account of this.

It is thus requested that you please not only return an amount of Rs.1438/- which was charged due to wrong diagnosis of the problem but also either arrange to rectify the problem in another by latest by 23rd or arrange to replace the refrigerator without any further delay.

I am sure you would appreciate our agony of experiencing summers without refrigerator and no one being really bothered about our plight. Looking forward for prompt and favourable response.

Regards

Asheesh

Company: ELECTROLUX / REFRIGERATOR
Country: India

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