Electrolux Refrigerator
Faulty product, service

I purchased Electrolux Refrigerator in Nov from a local dealer. I started facing problems from January with the product as its cooling capacity weakened and soon become dysfunctional. After repeated compaints to the service centre, the fridge was finally repaired on March 17. The company attributed the delay to unavailabilty of parts - compressor and gas. We paid them 1, 400 rupees for the bad service and also got a 6 months warranty.

After exactly 2 months, the same problem re-surfaced. We again complained and this time the service was prompt.

Four months after that, around 20th September we started facing similar problems. But ignored thinking it can't happen so soon. We saw ice-cream melting and flowing out of the freezer, vegetables drying up and milk souring. Again a complaint was filed. The problem, rectified within a week, was similar - gas choke up. The service centre again charged 1, 300 rupees this time.

This fridge has now become a white elephant for us. This is an unwarranted expenditure. It is not feasible to keep paying 1, 500 rupees every six months for an unsatisfactory product.

Company: Electrolux Refrigerator
Country: India

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