Emirates Airlines
Overcharging

Dear Sirs,

On 06.02.2009 I had a flight from Bangalore to Sofia thru Dubai and Athens. From Bangalore to Dubai, I had flight EK 569 and from Dubai to Athens I had the flight EK 105. At the check in in Bangalore, I was told I have a large extra lagguage and I have to throw some of my things and also to pay 650 euro for the extra 20 kg of personal belongings. As I was at the end of my journey in India, I was left only with 200 euro in my pocket and I insisted that it is not normal to be charged such an enormous amount just to bring home my own clothes and personal belonginings. When they understood I don't have the entire amount, they asked the balance from my traveling friend!!! Also, they asked me to discard of my goods. So, after removing aprox 5 kg from my lagguage (all of it being precious presents from my family), I had to witness how my own things were being divided before my eyes between airport staff!!! While I was beggining for some understanding, they literally stole my things from my troley.

I have entered today on the site of the Emirates to file a formal complaint. I could find no such possibility as no contact is provided for this case. I see I am not the only one to have been terribly cheated by this company and moreover to be so ignored. I wonder if the 400 euro which the Emirates evenutally managed to smuggle out of me and my friend will help them pass the financial crises that affects all of us today. Somehow, I will overcome my financial shortcome caused by them, but I most certainly never travel with this company again.

Please advise if there is some organization that will take into consideration my rights as a consumer, as I intend to file a case against them.

Company: Emirates Airlines
Country: India

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