Emirates Airlines
Delayed for 23 Hours

Emirates airline 503 - Mumbai to Dubai was delayed for 23 hours on 4th July. At first the Ground staff announced that due to bad weather, the Plane has be routed to another city and will be delayed for 3 hours. The scheduled departure was shifted from 19:00 to 22:00 and all passengers were pushed from one gate to another on the airport. Emirates served dinner and but kept on promising that the flight will leave in the next one hour. After a long wait of 6 hours, and after frustrated and angry passengers made complaints, they finally took the passengers on the flight - But it was not over yet. we were made to sit in the flight for 3 hours and told that we would not fly to Dubai but instead to Karachi. Passengers did not agree to this and after 3 hours of waiting in the PLANE, all passengers were asked to leave the flight. Immigration was canceled and passengers were told that there is no positive time frame on when the flight will leave and that hotel accommodation will be provided. Almost 14 hours after this, the flight took off mumbai Airport.

Emirates airlines blames BAD WEATHER, but during the 23 hours of waiting, almost 100 planes must have landed and taken off from Mumbai CSIA. In fact 4 emirates flights took off from the airport and the ground staff did not even try to send the delayed passengers in those flights.

The Ground staff of emirates in Mumbai have shown the worst management and service. Ofcoz the hotel stay and dinner was great, but claiming that a flight is delayed for 23 hours due to bad weather while other airlines and flights move on is just a very stupid excuse to their incompetence.

Company: Emirates Airlines
Country: India

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