Emirates Airlines
Missing valuables from baggage

While coming back from USA we had four checked in baggage, out opf which in one bag there were few ornaments

which we had taken to USA to attend few functions in marriage ceremoney.

On arrival at Ahmedabad Airport on 30th May we were told that one bag is missing and you will receive the

same within two days. After three days we were informed that the bag is missing and they are trying to

locate the same.

On 19th June I received a message that the bag is found at JFK Airport and we can collect the same

on 20th June from Ahmedabad Airport.

While taking delivery of the bag in presence of the staff members of Emirates, we found that few ornaments,

packets of Gillet blades, Female stalkings, T shirts and few other items were missing from the bag.

At the first sight it was found that the bag was scrutinised by the staff members at JFK Airport and

the ornaments with Dimond were taken away. All the pouch that were containing these ornaments

were left empty in the bag.

The Airport staff does not allow us to lock the bag. If the bag is locked, they always break the lock.

One can understand that at the time of security check the staff members found ornaments in the bag

and deleberately they kept the bag aside, they had broken both the handles of the bag, so that the

tag and other informations may not be there and the bag can be treated as unidentified bag and

they can easily take the valuables from the bag. If you does not allow the bag to be locked, who is

responcible for the theaft from the bag.

At the time of taking delivery of the bag, we were told to fill up claim form, but within half an hour

we were informed that we will not get single $. We are in financial loss of more than 500 $

only because of travelling by Emirates.

So many passangers informed us that they had bitter experience in Emirates Airlines and they have

started to travel by other Airlines.

Kindly look into the matter and reply me at the earliest, so that we do not start advising other

people not to travel by Emirates.

Vanraj Shah

Company: Emirates Airlines
Country: India

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