ESSAR TELECOM RETAIL L MUMBAI
ORDERED GOODS NOT DELIVERED - HARASSMENT FROM THE COMPANY

Order No : 110135531 for Nokia Mobile phone.

This was ordered through the TMS online potral more than a week ago.(www.themobilestore.in)

I had placed the order with "The Mobile Store" through valid credit card transcation approval.

After the order was accepted, the goods was not delivered to the address mentioned in the order.

The store that had to deliver the product (Jayanagar-Bangalore) has not deliver the goods till date.

Successive phone calls was not picked up by the Jayanagar@bangalore store.(08064540016)

I had also registered a complaint on Monday (8th september) with "The Mobile Store" on the same issue.

On Sept 12 when I received a call from TMS customer support, they informed me that they need proof, for which there was no clear explaination.

(Phone No. 08066376666/08067213600, Name: Rekha / Nadia). They informed they need ID proof, Residence proof, Credit card proof etc.

When I questioned their demand for the above, there was no proper answer to these queries.

The TMS is providing fraudulent reasons for not delivering the goods to me through the address mentioned in the order.

Till date there was no personnel from "The Mobile Store" visiting my place

for delivering the goods.

This compliant is to make the public aware of the fraudulent practiced by this online portal.

Sharachhandra (Sharath)

Company: ESSAR TELECOM RETAIL L MUMBAI
Country: India

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