ETHOS Swiss Watch Studio, India
Faulty Watch Sold and then never returned when given for repairs

My wife purchased a Maurice Lacroix Watch (2yr warranty) from Ethos Swiss Watch Studio, Select City Walk, Saket, New Delhi in October. I started using it in December end and within 1 week of using it, I noticed it was running fast. I returned the same as it was under a two year warranty and it was repaired LOCALLY by ethos and returned to me in 2 weeks stating that the alignment had got disturbed and the fault had been repaired.

However, the same problem occurred again and I returned the watch to them in February and its been lying with them ever since. I have made several visits to their store, spoken to their staff over the phone and exchanged emails with them but I still havent got my watch back.

I have been harassed by them and given one date after the other.

They have sent my watch to Switzerland now as they claim that they are not authorized to repair any Maurice Lacroix Watch in India. Then why did they repair my watch in the first place in January?

I am sick of the false promises that have been made to me by them and I have demanded for a refund.

Its been 4months since ethos has my watch, I wish to get the full refund as soon as possible.

Company: ETHOS Swiss Watch Studio, India
Country: India

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