Etihad Airways
Laptop/Mobiles stolen from main luggage

It was very bad day today and I hope it will going to put Etihad Airways Brand in trouble. I travelled from Dublin - Chennai on Etihad airways and arrived Chennai on 13/March/09. In the Chennai airport I was told by the Etihad employee that my main luggage was not arrived and it will come in the next flight from Abu Dhabi. I got endorsement from the Customs Officer for the main luggage and lodged complaint to Etihad. As they promised, the lugagge was delivered to my Chennai residence.

In was shocked when I noticed that my brand new Sony Laptop, two new mobile phones have stolen. I was further shocked to hear from the Manager of Chennai Etihad Airways (baggage), that "It is not their responsibilities'.

I talked to Abu-Dhabi head office and waiting some response from them hopefully. My sincere advise to customers is please don't ever try to travel on Etihad Airways.

Company: Etihad Airways
Country: India

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