Eureka forbes - aquaflow water purifier
Delay in repair of defective equipment

I am residing at Kolkata (Flat No. 205, Sahana Apartment, 186, B.B. Chatterjee Road, KASBA, KOLKATA-42). I made an AMC for my Eureka Forbes AQUOFLO system in Delhi but after shifting to Kolkata I logged a service request on 24th August'08. I was assured visit within 2 days but since nobody visited I again logged a complaint on 22nd September'08 (Docket No. 61 at 033-65488762). Service was assured within 2 days but no one turned up for the whole week. I was then given another no. 033-22802342 (Franchise owner Mr. Nandakumar Mukhopadhyay) where after daily followup a person visited on 1st October. He checked and said he shall come with replacement parts on 3rd Oct but till date they have not visited although I keep enquiring daily.

Please advise what a consumer should do when a company does not honour its AMC and has to face harassment for more than a month?

Amitava Chakraborti

09830556682, 09433026682

Company: Eureka forbes - aquaflow water purifier
Country: India

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