Eureka Forbes - Aquaguard Gold Nova
Useless Service

Hi,

I've registered a complaint with the Eureka Forbes Customer Service Center in the month of August - The complaint was about leakage from the outlet of the machine.

One technician came he said it is normal the leakage will stop automatically. The problem was never solved. Even after making reminder calls couple of times, nobody turned up.

I registered the complaint (Complaint No. 80768632) again on 25 Nov for the same reason. The technician came on 29 Nov (after 4 days). This time he said, to stop the leakage he will have to change a particular part of the machine. He said that he'll come on 30 Nov and replace the part. But he never turned up.

I called Eureka Forbes Customer Service Center on 30 Nov about the incident. They said don't worry it will be taken care of on priority. I again gave a reminder call (Complaint No. 0111) on 1 Dec to the Eureka Forbes Customer Service Center. I got the same reply 'that it will be done on priority'.

I did not get any reply on this neither my problem has been solved. It's been almost a week now.

I don't understand whether these guys really understand the meaning of 'PRIORITY'.

Please help me get it done asap.

Thanks & Regards,

Nitin Pandav

Viman Nagar, Pune

9960551177

Company: Eureka Forbes - Aquaguard Gold Nova
Country: India

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