Eureka Forbes / Aqua guard - Nova
Cheating by the franchisee

My aquaguard candle & carbon block were due for replacement and I called the franchisee (Mr. Soumen Banerjee, Bandel, West Bengal, Phone no. 033 2631 0367) located at our nearest place. His person undertook the job on 23.08. collected money (Rs. 905/- i.e. 305 350 250 as service charge) and handed over to my aged father just one unsigned " activity report", but he got my father's sign thereon! I was not present. When I came home and got to know the whole matter, tried to contact that franchisee, they began "blackmailing" me telling that unless I agreed for annual service contract, I would get no bill. After 3 days of pursuit, they informed - if they come in this area in future, then only they will handover the bill to me. Now I am doubtful whether the franchisee has supplied the original spares. May I ask M/s Aquaguard, how they approve these cheaters as their franchisee?

Company: Eureka Forbes / Aqua guard - Nova
Country: India

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