Eureka Forbes, AquaGuard Total
Selling the product without giving bills

Dear Sir,

I live at Banswara (Rajasthan). One day a guy, saying that his name is Ajay Gupta, came to my house and told that he is from Eureka Forbes company and selling its product for water RO system. He told that the RO water purifier is good and there are many offers for the product Auqua Gauard Total and they are like free servicing for whole life, free carrybags etc. He taken Rs. 5000.00 for it and said that the balance amount may be given next month. After getting full payment, he will give bill for that alongwith the other facilities like free servicing, carrybags. After that, one guy came to my house next day and installed the water RO system.

Next month when I paid the balance amount (ie on dated 5/5/09), I asked for the bill. He told that he will produce it within thee days as he has to manage it from Udaipur (Raj.). And he will give also the gifts.By that time, he has given me one rough estimate showing that he received the amount. After one month no one came. When contacted for bill, I was told that I will get it sooner. After so many contacts on Phone (mobile), he started to ignore. When I contacted on local address, I found that there are no one living on the address as they have shifted anywhere. From that time, 6 months has passed but I still unable to get the bill. I also catched one of there staff in the local marked, but I was convinced that I will get the bill very soon.

Now, I have not any bill for that, so no any guarantee/waranty is valid. No any service regarding timely free/paid servicing is being maintained.

As the guy was not responding to my phone no., so one day I tried to contact by other phone number, then he responded and told that very soon he will arrange for the bill. But all in vain. I feel cheated by one of great branded company. The phone no. of Mr. Ajay Gupta who was mainly responsible with his other assitants is 9828058155. There were other mobile no.s too, but no one is working now. I don't know what to do. Please help

Company: Eureka Forbes, AquaGuard Total
Country: India

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