Eureka Forbes
Harrasement of Customers

I have purchased one RO machine from them some 3-4 years back and have been getting comprehensive AMC done back to back out of no choice despite of extremely insensitive customer services approach, and yet again in in october '08 got a comprehensive AMC done from them, since then my machine has broken down some 4-5 times and every time I call up the helpline they treat the complaint afresh, though the call center representative promises of a speedy resolution everytime yet the service partner does not turn up at all. the service engineer once confirmed that their is a part which need to be replaced and the service partner needs to arrange for it though till date even after 3 consistent months of follow up the part has still not been changed and it seems that the either the service partner or the company itslef is not interested in servicing / attending to customer problems. beacuse of this faulty part many a times the filter stops working at all and drains out all water stored in our water tank leaving us high & dry with no water at home.

Gaurav

gauravm24@hotmail.com

Company: Eureka Forbes
Country: India

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