Eureka Forbes
DEFICIENCY IN SERVICE

I had taken Annual Maintenance Contract for service for Aquaguard Classic for 2 years from 08.09.2006 and paid an amount of Rs.1590/- vide cheque No.098866 dated 08.09.2006 The service contract was valid from 08.09.2006 to 07.09.2008 vide Contract Receipt No. 11307207. At that time I was stationed at Hyderabad at Flat No. 505, Pallavi Vihar Apartments, Ameerpet, Hyderabad. The company could service the model twice during 07. Subsequently, despite my several reminders, the servicing was not done. In the meanwhile I was transferred to Bangalore during May and I shifted my residence to Bangalore and took up my residence at Flat No. S-3, No. 6, NHCS Layout, 13th Main, Saraswathinagar, Bangalore 560040. The fact of this was communicated to them and I also requested them to install the machine at the new address, which they failed. Despite my several reminders, and speaking to their customer service executives at their helpline and also to the Manager of their Service Centre, Sri Murari Bhat, my problems were not resolved and I was offered to service only the unit but not replacement of candles and the carbon, which was integral part of the service and was to be done once in six months. My several calls to the Head of their Bangalore Division Mr. Ravishankar was unresponded and his mobile was being disconnected every time a call was placed to him.

This is UTTER DEFICIENCY OF SERVICE ON THE PART OF THE COMPANY AND I REQUEST YOU TO REDRESS MY GRIEVANCE AND DIRECT THE COMPANY TO EXTEND ME ONE YEAR SERVICE CONTRACT FREE OF COST. I ALSO REQUEST YOU TO ADVISE THE COMPANY TO PAY ME DAMAGES TO THE EXTENT OF RS.10000/- FOR HAVING CAUSED ME MENTAL AGONY AND STRESS FOR ALL THE PAINS TAKEN BY ME FOR GETTING THE DULY ELIGIBLE AND OBLIGATORY SERVICE ON THE PART OF THE COMPANY.

Regards,

M.R.SATYANARAYANA

NO.6 "VYBHAVA VILAS APARTMENTS'.

13TH MAIN NHCS LAYOUT

SARASWATHI NAGAR

BANGALORE 560040

Company: Eureka Forbes
Country: India

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