Eureka Forbes
Malfunctioning of water filter cum purifier-Sr. No.- 1013108282031924

Sir/Madam,

I have purchased an Aqua guard (water filter cum purifier) vide Invoice No.5418101583 dated 08.09.2008

Item Code-GWPDCLASI00000

Sr. No.- 1013108282031924

15 days back, I reported a complaint regarding Malfunction of the subject M/c. at your Sakchi (Baradwari) - Service Center.

Problem observed- Carbon particles coming along with water.

The complaint was attended by your service engineer, on (10.04.09) at 11:00 am. The same problem has been shown to him.

According to your service engineer, it has to be replaced on chargeable basis, along with service charge.

Activated carbon cost Rs.135/- and service charge Rs.250/-. Total Rs.385/-.

Now, please clarify:-

1). Why should I pay 385/-, since your m/c is under warranty.

2). Suppose, this time I pay, then again in a time period of just 6 months, same problem will occur, then again I have to invest 385/-

3). In your warranty card it is written Activated Carbon is a consumable item, then it is not mentioned anywhere min. or max. time period for normal wear and tear of Activated Carbon?

4). Please provide cell phone to your Service Engineer, just because they are using customer phone to service center for clarification during visit to any customer.

Company: Eureka Forbes
Country: India

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