Eureka Forbes
Defective piecs supply

I have purchase EUROAIR Geneus yesterday (20.05.09) by cash against this executive given me acknowledgement for documents Sl. No 338014 when I ask about cash receipts then he told me that same was handover to at the time of product deliver at the evening product was deliver to my office when I ask about cash receipts he simply told me that he was in hurry so he is forget to take the receipts from office and same will be given to me half and hour. I sent my cooligue to take this procduct from Eureka Forbes executive because at that time I was busy in a official meeting.

At evening when i reached home and open the box I was really surprised and shocked to see that executive handover me defected piece because no manual, no remote not proper packing inside and prodict also not proper working…immediately I call your customer care centre but office were closed and leave my msg ….(Ref sale no 150002595)

In the morning when I have approached executive about deleive defected piece, he simply told me that sorry sir I was busy possibility that office boy given you rejected piece…..for this incident I realize that now your network is very big and customer satisfaction not your first priority, I know you change my product but please think about customer harshement which he have…. carry product from office to home and taken back home to office.

I am customer ofEureka Forbes from last 10 year and I also used Water Purifier, vacuum Cleaner ….and same advice to all of my friend to go with eureka if you want this product.

But yesterday incident heart me very badly and all view should be changed

Please look into this matter with serioud concern and don’t loose customer satisfaction on Eureka Forbes.

Now I request you to please provide me cash receipts of Rs 9900/- and change my product immediately.

Thanks

Company: Eureka Forbes
Country: India

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