Eureka Forbes
No demo on product till 6th day of purchase (Worst Customer Service)

Hi,

On 14.06.2009 I purchased Forbes Trendy Steel Vaccum cleaner - Invoice # 134492024 from one of your dealer in alwarpet HSRIL C/o. Kaveri Ware Housing Pvt. Ltd. (E Zone) and on the same day we requested for demo to the consent shop keeper... but till now we have not recieved i.e 19.06.2009 7.00 P.M,

and here i would like to say funny/foolish story what i have faced...

On 18.06.2009 around 10.30 A.M, i cald Euro Helpline (3988 3333) where i had been informed that there is no request placed for demo by us or by ur dealer... so we would like to take new request... i said k... so my request no.81443087... then they asked me my preferrable time i.e Morning i said... but fortunately not recieved...

On 19.06.2009 once again when i am calling helpline by around 10.00 A.M... getting informed they will be attending us by EOD... does EOD means midnight... and even i cald shop keeper where the same reply...

and the most important thing i had been recieving too many contacts from your Persons... please find as follows_

1 st - 91-3988 3434 saying verification dept. to know the person who has come do belong to your company

2nd - 91-96000 65982 saying Mr, Karthik but never pick the call (from help line)

3rd - 91-44-30289269 to know which person is coming for demo. (from shop keeper)

4th - 91-98417 04345 saying Mr. Vignesh the person who is going to attend (from 3rd no.)

And then Mr. Vignesh - saying he is not the person going to attend... his below staff will be attending that too by 8.00 PM and if anything else required please call me help...

Does this is what preferrable time you give to the customer... does customer has to contact this many persons for demo... do company is going to pay all the charges... do this is level of customer satisfaction you give... do this is your service level...

Really i would like to appreciate this... only one thing i can say that you will be helding 1st place for custmer satisfaction from back...

In short, if customer has to recieve any service from you is like reaching the peak of Himalaya's

Kudo's for your service...

your's sincerely,

Vijaya Lakshumi Agarwal H

Mob: 98409 94565

Company: Eureka Forbes
Country: India

  <     >