Eureka Forbes
Breakage of Tap by Technician

I had an Aquaguard Total RO filter installed at my place on 9th March. In the process of installation the technician of Eureka Forbes broke my Hindware tap and the attached piping behind it. I called up the service manager (Mr. Ali) and asked him to replace it since it was their negligence. To my surprise he initially flatly rejected that it was due to their fault and said that the tap broke due to normal wear and tear and due to hard water accumulation. Mine is a brand new flat with all proper plumbing and fittings of Hindware.Co-incidentally the tap the technician broke was a spare tap where water does not flow currently. However even after repeated attempts to contact Ali he siad all they could do is to apply M-Seal (a sealant) and mend the broken tap. The hindware manager tell me that they need to change the entire piping for an effective solution and this costs as much as Rs 3000. I am really aghast by their approach. Till date no one picks up my phone, including their regional manager, Benson. I am really upset by the so-called customer service these companies offer. They are flatly refusing to accept their fault in the beginning and then they dont even care for the customer. I am planning to take them to consumer court for this even if it involves my time & other costs.

Company: Eureka Forbes
Country: India

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