Eureka Forbes
Poor Service Quality

Eureka Forbes is pathetic in terms of providing services to Water Purifier customers. I raised a request on their online portal "14d1cfdd7461" on 17th May. There was no response for next two days.

Call Center said that they are unable to track my request. And then I raised another request "6a83ed99624f".

Two people came to our home within two days without proper tools and required spare parts. They spoiled all out kitchen with water and then asked for signature stating that this signature is required to show that they have visited the place. And then they simply closed our call without resolving the matter. They asked us to request it again for the change in filter in our water purifier. We again raised a request "84834381" through call center. And again the same cycle of 2 days started. Because all the calls were closed/cancelled/lost within 2 days, I could not escalated the matter to higher management.

I suggest everyone not to purchase water purifiers from Eureka Forbes if they want better services.

Company: Eureka Forbes
Country: India
State: Maharashtra
City: Mumbai City

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