Eureka Forbes
Poor Service Response (under AMC)

I have a Aquaguard (iNova) and regularly go for the AMC. On 23rd June'08 the m/c stopped working. Immediately I registered a complaint over telephone (Phone No. 0657-6454934) at Jamshepdur (No. complaint number given to me). No action was taken on 23rd. I called up the local office of Aquaguard again on 24th and also called up Yash Enterprise (Phone no. 0657-2270873). I was told that the m/c will be rectified today (24th June'08). No action taken on 24th. I again rang up on 25th June. Finally one service engineer (Mr. Pankaj Tiwary) attended, he told that there is some problem with the PCB and removed the PCB and said that he will get an OK PCB and fix it by evening. He did not turn out in the evening. Today 26th June, already 4 days passed, the Aqua guard is still not working. Since water is basic necessity, such an irresponsible act on part of Eureka Forbes cannot be tolerated. Can we expect a more responsible act from Eureka Forbes? Can we expect the same agility and prompt service as shown while taking AMC (It took less than 2 hours, after my phone call, for the service engineer to reach my residence to take AMC amount). I am regretting for buying Eureka Forbes product. Can I see my m/c in working condition again?

Company: Eureka Forbes
Country: India

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