Eureka Forbes
Defective RO water purifier and poor response to complaints

I had purchased RO water purifier (Reviva) from Eureka Forbes in Jan. In the past 2 years the system has troubled us at many ocassions. After signing the AMC with the company to get the complaints resolved in time. But the repeated complaints are not received well and the technician often takes at least a week (company claims to attend to the complaints within 2 working days) and several phone calls to finally arrive and fix the system.

It has become a nuisense of late with problems arising within a month of repair. But the customer care service refuses to send anyone and just keep on passing over the complaint numbers. (ref 52081077 on 13-Oct-08 & 15-Oct-08).

It is so difficult to manage without clean purified water as the hard water supplied in our part of the city means that we can't drink or even cook food in it. And to survive on temporary arrangements for the most important ingredient of lives is almost impossible. But no amount of rebuking and complaints affects Eureka Forbes leaving us helpless.

I would never recommend anyone to buy this product because of the sole reason that if something goes wrong with the product (which it definitely will as they are designed for ephimeral existence only) then you will be left with no option but totally and helplessly dependent upon the mercy of the firm.

Sushil K Raina

Company: Eureka Forbes
Country: India

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